Claiming JobSeeker Payment (JSP) 001-19051501
This file discusses how a person can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers must declare as quickly as possible online through the Services Australia site.
To receive JSP a person should:
– be of certifying age for JSP
– meet Australian residence requirements for JSP
– be unemployed, and
– trying to find work and happy to take part in activities that increase their chances of finding a task, or
– not able to work, study or try to find work due to medical condition, health problem or injury, or
– utilized or studying full-time and are unable to carry out these due to a medical condition, health problem or employment injury and work or research study to return to
If the consumer has actually indicated they are unable to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW clients claiming JSP
A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
– they are still working 30 or more hours weekly, and
– their income falls below the JSP income test cut-off
For instance, a self-employed DSP customer is still working 30 hours each week, however their earnings has lowered. See Rates and Thresholds.
In all cases, check if the consumer is qualified to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become certified they need to provide their checking account balances, proof of earnings and work separation information.
Customers can begin an early claim online. They will be able to complete Your personal details, Your scenarios and Your financial information.
If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to address in the online claim.
Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a pointer alert 2 week before the eligibility date.
A detained individual may lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the customer is certified but not payable when they claim.
Customers moving from a present earnings support payment can lodge an early claim as much as 28 days before the date of credentials.
Online claims
Customers need to produce a myGov account and link their Centrelink online account to it.
Once the client has connected their Centrelink online account to myGov, to begin an online claim for employment JSP they should:
– check in to myGov and gain access to their connected Centrelink online account
– ensure their personal information are correct. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
Customers declaring or moving to JSP will see a minimized concern set as part of their online claim if they are:
– presently in invoice of an earnings support payment, or
– have actually from payment in the last 52 weeks
Streamlined claims
In some cases, a job exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their present payment.
The task will enable the consumer to undertake a streamlined claim procedure to send a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be used for consumers considered not able or unsuitable to complete an online claim or nominees. ACC ought to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
‘ Channel Hopping’ within ACC suggests:
– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer start a claim which can then be completed by the customer in their Centrelink online account
Remote customers
If the customer resides in a remote area and normally uses an agent, Remote Service Centre, or phone to do service and is unable or unsuitable to complete an online claim, the client needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.
The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote customers.
The customer should have:
– the remote indicator showing on the Customer Overview, or
– a domestic address in a remote area
To examine the address is in a remote place:
– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column
Customers with candidate plans
Correspondence candidates can send an online claim for JSP on behalf of their principal.
If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
If a nominee is claiming on behalf of an individual, employment encourage the nominee to help the individual claim JSP using the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some scenarios, it might not be reasonable for a client to finish all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
Moving to a Location of Lower Employment Prospects (MALEP)
Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.
If the consumer has moved address within the previous 26 weeks, Services Australia should figure out if they have actually minimized their work potential customers by moving to a new area.
If this is the case, the Service Officer should investigate a possible MALEP work related exemption duration.
Unemployed due to a voluntary act or misbehavior
If the consumer has actually voluntarily left work or been dismissed due to misbehavior employment in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have occurred.
Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance event has actually occurred.
See Unemployment due to a voluntary act or misbehavior.
RapidConnect
Most task seekers are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
Job hunters who are eligible for a recommendation to a Labor force Australia or other professional company, will have an initial appointment reserved during the Participation Interview. Attending this very first supplier appointment is understood as the task hunter’s RapidConnect requirement.
For the most part, meeting RapidConnect requirements will figure out the start date of the job hunter’s income assistance payment. Note: this undergoes task candidates satisfying any waiting durations and credentials requirements.
Mutual commitment requirements
The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task seekers to the Workforce Australia online employment service. This leaves out task candidates living in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single client aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or employment more constant months may be entitled to a greater rate of payment. The system will immediately compute this and use the appropriate rate for eligible customers.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) information might present to customers throughout their online claim. Employer details, name and ABN, will be presented to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the option to verify the company within the claim. If a customer validates the company, when on payment, STP pre-filled earnings will exist to the client when they report. If the client does not validate the employer, once on payment, the STP company may provide to the consumer once again when they report.
